很多企业在用美洽做在线客服时，都会走到同一个阶段：人工接待能解决问题，但效率天花板很快出现——咨询量一高，客服就忙不过来；咨询量一低，又容易错过潜在客户。于是“自动化触发消息”就变成一个非常现实的需求：能不能在用户打开页面、停留一段�… Read More

In today’s fiercely competitive market environment, customer experience has become one of the key factors for businesses to stand out. Whether it is an online shopping platform, a corporate website, or social media, customers' expectations for service are rising, becoming more personalized and immediate. As a res… Read More